FAQ

We stock a complete range of original HSG spare parts, including:

• Laser cutting nozzles
• Protective and focusing lenses (collimating lenses, ceramic rings, protective glass)
• Cutting-head accessories (RF cables, seals, lens holders)
• Consumables (water tank filters, seals, regulator components, compressed-air units)
  All sourced directly from HSG’s official accessories page, ensuring compatibility and quality.

Yes. These are official OEM components sold through HSG’s direct accessory channel, backed by HSG’s commitment to quality assurance and rapid procurement.

HSG pledges to maintain spare part availability for their machines for at least 10 years.

While full machines carry a 1-year warranty, OEM spare parts purchased separately may not. However:

• HSG’s 5‑Year Warranty Plan (when purchased with a machine) extends coverage for laser sources, cutting heads, and CNC.
• All parts are inspected before dispatch—ensuring they meet HSG’s reliability standards.

• Each part listing includes clear specifications (e.g., ceramic nozzle sizes, lens barrel measurements, thread types).
• Simply match the part number or machine serial and order via our storefront or by contacting our support email/WhatsApp.
• Need help? Send us your machine serial and we’ll help confirm the exact part you need.

• Fast procurement: As OEM stock is held directly at HSG Warehouse, we can ship most parts within 24–48 hours after order.
• Bulk orders: MOQ often applies (e.g., 2–50 pcs depending on item).

Best Practices:

• Always relay your machine’s model, serial number, and part reference when contacting us or while ordering online.
• For consumables like nozzles or filters, we recommend keeping a small in-stock supply to avoid production delays.
• For technical questions or part compatibility checks, our team is available via email, hotline, or WhatsApp.